At zyborn.xyz, we take great pride in offering high-quality products and services. We stand behind everything we sell, ensuring that our customers receive the best value and experience. This Warranty Policy outlines the terms and conditions under which we provide warranties for our products. It is important to carefully read through the policy to understand your rights and the steps involved in claiming a warranty.
Warranty Coverage
Our warranty covers defects in materials or workmanship for a specified period after purchase. The warranty begins from the date of purchase and covers only the original purchaser. If you experience a manufacturing defect, we will repair, replace, or refund the item according to our warranty terms.
- Duration of Warranty: The warranty duration varies depending on the product category. For most items, the warranty is valid for 12 months from the date of purchase.
- Eligible Products: Our warranty applies to physical products sold directly through zyborn.xyz. It does not cover items purchased from unauthorized retailers or third-party vendors.
- Warranty Period Calculation: The warranty period begins on the date of purchase, and claims must be filed within the warranty duration. Proof of purchase will be required to initiate any warranty claim.
What is Covered?
The Warranty Policy covers defects in materials, construction, or workmanship that impair the functionality of the product. If your product becomes defective due to a manufacturing fault, we will offer a solution as per the following:
- Repair: We will repair any defective product within the warranty period, restoring it to its original condition.
- Replacement: If the product cannot be repaired, we may offer an equivalent replacement.
- Refund: In certain circumstances, if a product cannot be repaired or replaced, we will provide a full refund.
What is Not Covered?
While we strive to provide the best warranty, there are some conditions that are not covered by our warranty:
- Damage due to misuse or neglect: If the product is used for purposes other than its intended use, it will void the warranty. Examples include damage from accidents, improper handling, or failure to follow the product care instructions.
- Normal wear and tear: All products undergo natural degradation with use. This type of damage, such as fading, minor scratches, or loss of efficiency due to regular use, is not covered.
- External Factors: Damage from natural disasters, fire, floods, or power surges is not covered under this warranty.
- Unauthorized modifications or repairs: Any repairs or alterations performed by someone other than an authorized service provider may void the warranty.
- Cosmetic damages: Surface-level scratches, dents, or discoloration that do not affect the functionality of the product are not covered by the warranty.
- Consumables: Items such as batteries, filters, or any other consumable items that are subject to wear and require periodic replacement are excluded from this warranty.
How to Make a Warranty Claim
If you believe your product is covered under warranty and has developed a defect, you can follow these steps to make a claim:
- Contact Us: To start the warranty process, contact our customer service team via email or our online contact form. Include your order number, a description of the issue, and any supporting documentation such as photos or videos of the defect.
- Submit Proof of Purchase: You will need to provide proof of purchase. This can be an order receipt or a confirmation email from zyborn.xyz.
- Assessment: Our team will review your claim and may ask for additional information to determine whether the defect is covered under warranty.
- Return Authorization: If your claim is approved, we will issue a return authorization and provide instructions on how to return the product.
- Inspection and Resolution: Once we receive the returned product, we will inspect it to confirm the issue. Depending on the outcome, we will offer a repair, replacement, or refund.
Shipping and Return Costs
- Shipping Charges: For warranty claims, the shipping costs for returning the product to us are generally covered by the customer unless otherwise stated in promotional offers or as part of a specific warranty extension.
- Return Shipping Costs: If the product is found to be defective, zyborn.xyz will cover the shipping costs for sending the repaired or replacement item back to you. If the product is deemed not defective or falls outside of warranty, the customer will be responsible for any return shipping costs.
Limitations of Liability
Our liability under this warranty is limited to the repair, replacement, or refund of the product and excludes any incidental or consequential damages. zyborn.xyz is not responsible for any loss of data, loss of profits, or damage caused by the use of the product.
Warranty Transfer
The warranty is non-transferable and only applies to the original purchaser of the product. If you sell or give away the product, the warranty will no longer be valid, and the new owner will not be entitled to the warranty benefits.
International Warranty
If you are purchasing from outside our primary service area, international shipping terms and additional fees may apply. International warranty coverage is limited and may be subject to different terms and conditions based on local laws and regulations. For more details, please reach out to our customer service team before making a purchase.
Exclusions from Warranty Coverage
Some items may not be eligible for warranty coverage, depending on their category or special promotions. These exclusions include:
- Clearance or Final Sale Items: Products sold at clearance or final sale may not be eligible for warranty claims.
- Third-Party Products: Products sold by third-party vendors through our website or other marketplace platforms may be subject to different warranty conditions.
How to Contact Us for Warranty Support
For assistance with warranty claims or any questions related to our Warranty Policy, please contact our customer service team at:
- Phone: +17089956780
Email: admin@zyborn.xyz
Address: 19931 Wolf Rd, Mokena, IL 60448, United States
Our customer service team is available during business hours (9 AM to 5 PM, Monday to Friday) and will respond to your inquiry as soon as possible.
Changes to the Warranty Policy
We reserve the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the policy. Please review this policy regularly to stay informed about any changes.
Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. This Warranty Policy does not affect your statutory rights under local laws.
Conclusion
At zyborn.xyz, we are committed to delivering high-quality products and excellent customer service. If you encounter any issues with your purchase, our warranty ensures that you can seek a resolution through repair, replacement, or refund, depending on the circumstances.
Thank you for choosing zyborn.xyz. If you have any questions or need assistance, don’t hesitate to reach out to us.