At zyborn.xyz, customer satisfaction is our top priority. We strive to ensure that all of our customers have a smooth and positive shopping experience with us. However, if you are not fully satisfied with your purchase, we offer a clear and transparent return policy to help you resolve any issues.

1. Return Eligibility

We accept returns under certain conditions. To qualify for a return, your item must meet the following criteria:

• The item must be unused, in the same condition that you received it.
• The item must be in the original packaging.
• You must provide a proof of purchase (receipt or order number).
• The return must be made within 30 days from the date of delivery.

If the item does not meet these conditions, we regret that we will not be able to process your return.

2. Non-Returnable Items

Certain types of items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Perishable goods such as food, flowers, or plants
• Some health and personal care items

Please double-check your order before purchasing if you are unsure whether an item is eligible for return.

3. How to Return an Item

To return an item, please follow these simple steps:

1. Contact Us: Reach out to our customer support team at support@zyborn.xyz or call our customer service line at +1 (555) 123-4567. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once we receive your request, we will review it and send you a Return Authorization (RA) number. You must include this RA number with your return shipment.
3. Pack Your Item: Carefully pack the item(s) you wish to return in their original packaging. Ensure that the item is properly protected during transit to prevent damage.
4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your return is due to a defective or incorrect item, we will cover the return shipping cost.
5. Ship the Return: Send your return package to the address provided by our customer service team. Please note that it is advisable to use a trackable shipping service or purchase shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

4. Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The refund process may take up to 7-10 business days depending on your bank or credit card company.

Please note that:

• If your return is due to a defect or error on our part, you will be refunded the full amount, including original shipping charges.
• If you are returning an item for reasons other than an error on our part, your refund will exclude shipping charges, and you will be responsible for return shipping costs.

5. Exchanges

At this time, zyborn.xyz does not offer direct exchanges. If you would like a different item, you will need to return the original item for a refund and place a new order.

6. Damaged or Defective Items

We take great care to ensure that all products are carefully inspected before shipment. However, if you receive a damaged or defective item, please contact us immediately at support@zyborn.xyz or call +1 (555) 123-4567. We will guide you through the process to return the item and receive a full refund or a replacement, depending on your preference.

To expedite your claim, please provide:

• A description of the damage or defect
• Photos of the damaged item (if applicable)
• Your order number and proof of purchase

7. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or credit card statement. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at support@zyborn.xyz.

8. Gift Returns

If you received an item as a gift and wish to return it, we offer a store credit for the value of the item once we receive and process the return. Please contact us with the details of the gift and its original order information.

9. Sale Items

Only regular priced items may be refunded; unfortunately, sale items are not eligible for a refund.

10. Shipping Errors

If you receive an incorrect item that is not part of your original order, please notify us within 7 days of receiving your package. We will provide a prepaid return label and send you the correct item as soon as possible.

11. International Returns

If you are an international customer, please note that returns are accepted in the same manner as domestic returns, with the additional responsibility of paying return shipping costs. Refunds will be processed in the same currency used during the original transaction. Customs duties and taxes for international returns will not be refunded.

12. Customer Support

Our customer support team is here to help you with any questions you may have regarding returns, exchanges, or refunds. If you need assistance or have any concerns, please do not hesitate to contact us:

• Phone: +17089956780

  Email: admin@zyborn.xyz

  Address: 19931 Wolf Rd, Mokena, IL 60448, United States

• Live Chat: Available on our website from 9:00 AM to 5:00 PM, Monday through Friday.

13. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this page periodically for any updates.

14. Conclusion

At zyborn.xyz, we are committed to ensuring that you are completely satisfied with your purchase. If you are not happy with your item, please follow the return process outlined above. We value your feedback and will do everything we can to make your shopping experience a positive one.

Thank you for choosing zyborn.xyz!